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              What to expect:

              We take complaints seriously. We will contact you within 48 hours of receiving the complaint to advise you of the details of the individual that will be handling your complaint and the expected time it will take to resolve your complaint. Thank you for bringing the matter to our attention.

              If the complaint was not resolved to your satisfaction even after the appeal process, you can contact the FAIS Ombudsman or Long-term Insurance Ombudsman, at the following contact details:

              Ombudsman for Long-term Insurance
              Tel: 021 657 5000 / 0860 103 236
              Email: info@ombud.co.za
              Post: Private Bag X45, Claremont,
              Cape Town,

              FAIS Ombudsman
              Tel: 012 470 9080 / 012 762 5000
              Email: info@faisombud.co.za
              Post: P.O Box 74571,
              Lynnwood Ridge,


              Declaration in terms of POPIA

              In terms of the requirements set in the Protection of Personal Information Act 4 of 2013, (POPIA) everyone has the right to privacy, including the right to the lawful collection, retention, dissemination and use of one’s Personal Information. To give effect to this right, Atlehang Life is under a duty to provide you with various details in respect of the processing of your Personal Information, before such information is processed.

              The Personal Information (Information) that you are providing in this form is for the purpose of assisting you to resolve any issues, complaints or queries you might have with Atlehang Life. It may also be used for reporting purposes to the Authorities that regulate financial services providers and micro insurers. Atlehang Life guarantees to keep and use your information only for the purpose it was collected. When that purpose is no longer effective, the Information will be destroyed beyond reconstruction, except when there is a statutory or regulatory obligation that requires Atlehang Life to keep your Information for a specific period that is longer than the purpose for which it was received. While the Information is in Atlehang Life’s possession, we will secure the integrity and confidentiality of your Information and ensure that it is complete, accurate, relevant, up-to-date and safe from unlawful access and destruction.

              By submitting this form, you consent to and give Atlehang permission to process the information provided, as and when required as long as it is for the fulfillment of the purpose for which it was collected. You declare that all Personal Information provided in this form is accurate, up to date, and not misleading and that it is complete in all material respects.

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              +27 10 312 6191 | +27 61 572 6191


              57 Western Service Road, Wendywood, Sandton, 2090